By: George W. Cannata

The following article contains information that will surely
guide you into every aspect.

An eBay
purchase that turned sour.

A story of scam, deceit, and broken
guarantees. A little stone in the way overturns a great
wain.

Let me preface my statements by saying that I understand
eBay is great.

I’m a handicapped senior citizen and it’s been a
boon to me to be able to shop the Internet and particularly
eBay.

In nearly six years I’ve had two obstacles both to do with
non-delivery.at the rear One incident was insignificant as
it involved a $5.00 purchase and was quickly corrected.

It
only deserves mention because it was my first purchase, and
because I complained about non-delivery the vindictive
seller gave me a disconfirming feed back, which remains on my
record to this day.

Some months ago I purchased a computer
through eBay. It was a very good price, but not so low as to
arouse presentiment.

I paid throughPayPal using a credit
card.

I had checked the seller's feedback record, which was
perfect. Next day I received an acknowledgment and a
guarantee to ship in a dayor so.

I waited for a week or so, and
then followed up the shipment. The seller, Ann apologized and
said that she was a government attorney, on call and had been
called out of town unexpectedly. as long as She said she was on
the highway and on her return home would advise me the status of
the order.

About a week later I received an email with an email
with a UPS tracking number and an expected delivery date.
either way The date was somewhat extended, but I accepted it,
as it was approach across country.

When the PC didn't arrive as
expected I sent Ann another email. Her response was another
apology and she said that her father had died and she was in
another state for the funeral and would look into the matter
upon her retur n, also that due to the inconvenience she was
going to refund half my money.

More time elapsed and after
several email inquiries I received an email from Ann's
husband stating that on her way home from the funeral she had
been in a car crash and was hospitalized. due to the fact that He
said he was not involved in the transaction, buton her
instructions was looking into the matter, and would see that I
received not only my computer but also a full
refund.

Naturally

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many weeks had elapsed by this time.I was
beginning to become suspicious and checked their feedback
record when suddenly there appeared six or seven bad reviews.
On a subsequent check they made their feedback private so it
couldn't be accessed.

By then it was too late, the next thing I
knew their email was canceled.When I contacted eBay they gave
me Ann's phone number. When I called the phone number their
service had been disconnected.

I was unable to get an a ddress
from either eBay or PayPal.I reported this case of scam,
deceit and broken guarantees to eBay and PayPal. Both had time
limits, which had expired, so they were unable to help me, so I
turned the matter over to my credit card
company.

Fortunately, I had used a protected reference card,
and I was within the prescribed time limit.

I don't know what
transpired but I subsequently receiveda notice from PayPal
that they had credited my account. Till now I received a full
refund.

Lessons Learned:

* Always uses a consumer-protected
credit card. Do not ever use your checking or savings account
even though PayPal encourages you to do so.

* Make sure you have
a consumer-protected card; some do not have this feature, and
be aware of the time limits, and other restrictions.

* Do not
accept stalling tactics even if they seem legitimate. PayPal
has a 30-day limit. EBay's is 60 days, or 90 days in some cases.
Put in a comp lain immediately, you can always retract it.

* Be
careful when checking feedback, make sure you’re getting
reports from buyers not sellers. EBay has made it easier to do
this now.

These people had deliberately purchased a lot of
small items to build up a positive feedback record.

I have seen
a tutorial that advocates doing it for new sellers who have no
feedback record .

* Follow tour instincts, I had ignored a lot
of danger signals. ---DON'T DO THAT---use your common
sense---If you suspect foul play, Take immediate
action.

Remember that victimize artists are very good
psychologists. They know how to appeal to your
sensibilities.

Be careful---They're Pros they make their
living that way. Scam and deceit are their tools of
trade.

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